Terms of service

Welcome to  Petal & Spruce Supply Co. 💜

By purchasing from our shop, participating in live sales, or using our website, you agree to the following Terms of Service.


✨ General Information

Petal & Spruce Supply Co. is a small handmade and DIY supply business offering:

  • DIY kits
  • mystery scoops
  • handmade accessories
  • live sale experiences
  • craft supplies
  • boutique curated products

All products are intended for crafting and creative use.


🌸 Mystery & Scoop Products

Many of our products are mystery-based experiences, including:

  • Petal Pull DIY Scoops
  • blind bags
  • mystery bundles
  • live scoop events
  • random curated kits

By purchasing these products, you understand and agree that:

  • contents are random
  • each order will vary
  • no specific items are guaranteed unless explicitly stated
  • duplicate items may occasionally occur
  • colors/themes/styles may vary

Part of the experience is the surprise element 💜


✨ Handmade Item Disclaimer

Many items are handmade or assembled by hand.

Because of this:

  • slight variations may occur
  • bead placement/colors may vary
  • small imperfections are possible
  • product photos may differ slightly from the final item

These variations make each item unique.


🌿 Live Sale Policies

During TikTok lives, Facebook lives, or other live shopping events:

  • all claims and purchases are considered final
  • accidental claims are still considered valid purchases
  • failure to pay invoices may result in claim restrictions for future events

Please purchase responsibly during live sales.


✨ Processing & Shipping

By placing an order, you acknowledge that:

  • processing times vary
  • handmade and mystery items require preparation time
  • shipping delays caused by carriers are outside of our control

Please review our Shipping Policy for additional details.


🌸 Returns & Cancellations

Due to the nature of:

  • mystery products
  • handmade items
  • custom selections
  • live sale products

All sales are considered final unless an error was made on our end.

We do not accept returns or exchanges for:

  • mystery dissatisfaction
  • color preferences
  • duplicate items
  • buyer’s remorse

If there is an issue with your order, please contact us within 48 hours of delivery.


✨ Safety Disclaimer

Many products sold by Petal & Spruce Supply Co. contain small parts including beads, hardware, charms, and accessories.

These items:

  • are not toys
  • may present choking hazards
  • should be kept away from small children and pets

Adult supervision is recommended when crafting.

Petal & Spruce Supply Co. is not responsible for misuse of products.


🌿 Intellectual Property

All graphics, branding, product names, logos, photos, and content created by Petal & Spruce Supply Co. may not be copied, reproduced, or redistributed without permission.


✨ Policy Updates

Petal & Spruce Supply Co. reserves the right to update policies, pricing, product offerings, and live sale rules at any time without notice.


💜 Contact Us

Questions or concerns?
Please contact us through:

  • TikTok
  • Facebook
  • or our website contact form

Thank you for supporting our small family business and being part of the Petal & Spruce community 🌿✨